Answer Description

Answer Description

LEPAIER is glad to offer shipment directly from our warehouse to your address, with a residential liftgate available upon request. If you are lucky enough to live within driving distance of Florence, SC, you arrange to pick your oven up from our warehouse.

Any purchases including an oven ship for a flat rate of only $199, for retail customers living in the contiguous United States. That's an average savings of $150-$200. However, oven purchases totaling under $7,500 made by dealers or contractors, do not qualify for flat rate shipping.

This is available for all US states excluding Hawaii and Alaska. ANY SHIPMENT TO CANADA, HAWAII, ALASKA, or any location not part of the “lower 48,” is NOT eligible for flat rate shipping. All Canadian, Alaskan, or Hawaiian orders require an individual quote prior to shipping. Customers are responsible for any shipping costs, duties or tariffs associated with shipments to any location outside of the “lower 48” states.

Customer is responsible for all duties & tariffs associated with shipments to Mexico. 

NO changes can be made to the address or time of receiving of packages AFTER they are at the shipping terminals. Any change of delivery address will be subject to re-consignment fees.

In stock items usually ship within 2-3 business days of receiving the order. From the time ordered, it typically takes around 5-7 business days for an order to arrive at the customer's residence. Most items are shipped by freight carrier on pallets and can be off-loaded via lift gate.

Out of stock items that are pre-ordered usually ship within 1 to 3 business days of their arrival date. To get an estimated time of arrival on an out of stock product, please call 1.877.842.9822. ETAs are subject to change. The customer will receive a shipping notification once the item has shipped. 

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Shipping Specifications:

All large shipments are shipped via freight carrier, and will require a signature upon delivery. If customer authorizes shipper to deliver without a signature we here at LEPAIER cannot and will not be held responsible for any damages that may occur during said delivery. Once again it is the responsibility of the customer to inform shipper and seller of ANY damage at delivery time of purchase. LEPAIER is not responsible for delivery to hard to reach areas or inability to deliver in certain locations. For residential deliveries, a liftgate will be provided. For all freight deliveries, shipper will contact the customer 24 hours before delivery to insure that the drop off is validated. Any area that is remote or hard to reach may incur additional charges. Fontana is not responsible for any additional costs incurred due to any additional fees.

If an order is deemed undeliverable because of a wrong address and returned, the customer will be held responsible for shipping charges both ways. If the items are returned because the delivery company is unable to deliver it will be considered a RETURN and treated as such.

Customer Responsibility Upon Delivery

Almost 100% of our units are delivered with no damage, and can be signed off on without a problem. However, in order to insure you are protected we request that you thoroughly inspect your shipped item upon receiving using the following guidelines:

Please note: You have a grand total of 5 business days to call us at 1.877.842.9822 to report any damage. We cannot file a claim with the delivery company after 5 business days.

Freight Delivery

If customer signs off on the bill of lading, they immediately authorize the freight company to leave parcel in “perfect” condition, and any damage found afterward could be considered the customer’s responsibility. Also, if you sign off on the said bill of lading we here at Fontana will not and cannot be held responsible for any damages or missing components. Leaving a note is the same as signing for your products in GOOD condition.

If pallet(s) or piece(s) are missing:

Please note on bill of lading or receipt before signing. Example: “Received 2 of 3 Pieces”

Call us at 1.877.842.9822 immediately to let us know what is happening.

If after inspection you notice any exterior damage to the boxes or products:

Open box and inspect for concealed damage to the product before signing BOL (Bill of Lading) or receipt. If any damage whatsoever is noticed and delivery personnel will not allow you to inspect the contents for damage and/or sign as “DAMAGED,” please call us immediately at 1.877.842.9822!! (If we are unreachable at that time, please refuse the shipment). Note any damages that the packaging or product has received and specifically sign BOL or receipt as “DAMAGED”.

*** NOTE ***

If a BOL or receipt is signed as received without noting any damages, the receiver is held completely responsible for any damages found afterward.

If no significant damage is found, please sign BOL or Receipt as accepted.

Please inspect contents of packaging for concealed damage once driver has left premises and call us within 5 business days if any damage is found.

We are the distributor for North America. If you are located outside the US, Canada, or Mexico - you will need to contact lepaier@lepaier.com about how to best purchase in your country.